Support

Need help with Cuttr: Quit Nicotine? We've got you.

Email us anytime at elliott@krohsolutions.com and we'll get back to you as soon as possible.

Frequently Asked Questions

How do I cancel my subscription? Go to your iPhone's Settings app → tap your name at the top → Subscriptions → Cuttr: Quit Nicotine → Cancel Subscription. Subscriptions are managed entirely through Apple, so we're not able to cancel them on our end — but this takes less than a minute.

I started a free trial but didn't mean to. What do I do? Cancel anytime during your 7-day trial through iPhone Settings (see above) and you won't be charged.

I reinstalled the app / got a new phone. How do I get my subscription back? Open Cuttr, go to the paywall screen, and tap "Restore Purchases" at the bottom. As long as you're signed into the same Apple ID you subscribed with, it'll restore instantly.

Is my data private? Yes. Everything you log in Cuttr — your streak, cravings, journal entries — stays on your device. We don't collect, sell, or transmit your personal data. See our full Privacy Policy for details.

My streak reset and I don't think it should have. Streaks reset based on the timestamp of your last logged use. If this looks wrong, email us with a quick description of what happened and we'll look into it.

How do I turn notifications on or off? Go to the Settings tab inside Cuttr, or manage permissions directly in iPhone Settings → Notifications → Cuttr: Quit Nicotine.

I found a bug or have a feature idea. We'd love to hear it — email elliott@krohsolutions.com with as much detail as you can (what you were doing, what happened, and what you expected instead).